Privacy Policy

Effective Date: 17 July 2018
Last Revised: 14 July 2024

At Liverpool Banners (“we,” “our,” or “us”), safeguarding your personal data is a priority. This Privacy Policy outlines how we gather, use, and protect information when you visit or interact with our website, www.liverpoolbanners.co.uk (“this website”).

This document applies solely to the data collected through this website and reflects your rights under the UK General Data Protection Regulation (UK GDPR).

1. What Data We Collect

We collect personal information you provide directly to us. This may include:

Your name and contact details (email, phone number)
Billing and shipping addresses
Payment details (handled securely by trusted third-party gateways – we never store your card data)
Details of your orders and any communication history with our team

In addition, we may collect anonymised data using cookies or analytics tools (see Section 6).

2. How We Use Your Personal Information

We process your information for legitimate business purposes, including:

Handling and delivering your orders
Responding to customer service queries
Sending service updates or transactional notifications
Providing invoices and order confirmations
Sending optional promotional material (only if you’ve agreed to receive it)

We do not sell or rent your personal information. When needed, we share your data with reliable third-party partners (such as couriers or payment providers) only to complete your request.

3. Your Rights Under UK GDPR

You have full control over your personal data. Under GDPR, your rights include:

The right to access your personal information
The right to correct or update inaccurate details
The right to request deletion (the “right to be forgotten”)
The right to object to or restrict how your data is processed
The right to receive your data in a portable format (e.g. CSV)

To exercise any of these rights, please email us at support@liverpoolbanners.co.uk. We aim to respond within 30 days, as required by law.

4. How We Keep Your Data Secure

We take security seriously. Our protective measures include:

HTTPS encryption with TLS 1.2 across the website
Secure, encrypted storage using AES 256-bit technology
PCI-DSS compliant payment processing (we do not keep card info)
Strict role-based access for our team — only authorised staff handle sensitive information
Secure offsite data backups to protect against data loss

While no system is entirely immune, we follow industry best practices and will notify you promptly in the event of a data breach involving your information.

5. What Happens During Orders or Registration

When you place an order or create an account, we request the personal information needed to process your transaction and fulfil your order. This information may be retained as needed for:

Order history
Legal and financial recordkeeping
Customer service purposes

We never collect more than what’s necessary for these functions.

6. Cookies & Tracking Technologies

We use cookies and similar tools to improve your experience. These allow us to:

Remember your preferences
Track site usage (anonymously)
Enable secure checkout and login functionality

Cookies do not collect personal identifiers. By using our website, you agree to our use of cookies as outlined here and in our Cookie Policy. You can adjust your browser settings to disable cookies, but this may affect how the website performs.

7. Links to Other Sites

Our website may link to third-party websites for convenience. Please be aware we do not control the privacy practices of those external sites. We recommend reviewing their policies separately if you click through.

8. Email Marketing & Opt-In Communication

If you sign up to hear from us, we may occasionally send promotional updates or product news. You’ll only receive marketing emails if you opt in. You can opt out any time using the unsubscribe link or by emailing us directly at support@liverpoolbanners.co.uk.

9. GDPR Compliance Summary

To ensure full alignment with the UK GDPR, we’ve implemented:

Written Data Processing Agreements (DPAs) with all third-party processors
Clear, specific consent at data collection points
Options to access, amend, export, or delete your data
A defined response plan for data breach situations

10. Changes to This Policy

We may occasionally revise this policy. Updates will be posted to this page, and the new version will take effect from the “Last Revised” date above. We recommend checking periodically to stay informed.